What are the setup charges?
Can you import our current donors?
$0. The setup is included. We have default applications that you can review to get started, or you can provide us with your current application and we will do our best to duplicate it. We can only think of 1 customer in the last several years who ultimately wanted their exact application rather than building off of a default application. A fresh start is a fresh commitment from your current donor pool. Additionally, we didn't start this service with the intention of being an application expert, but when you are indirectly trained by so many great customers you tend to learn something along the way.
Does your program calculate age and BMI?
The official answer is "Yes, but we do not have a streamline process for mass photo import". The reality is that your current application will change because you will find significant benefits in rewording questions, but maintaining the same intent. For example, you may have questions like "Have you ever ...?" / Yes or No. Whereby in our system, they question may be, "When is the last time ...?" / Never, 1 year ago, 2-5 years ago, etc., and their answer does the work rather than you needed to read into all their "additional informations".
Does your program determine their eligibility?
Yes. Their age is based on a birthday question and presented to recipients based on their current age (without showing their birthday). This way you are never at risk of presenting a 30 year old as 29. As for BMI, it does it for them behind the scenes but analyzing their height and weight. We chose not to provide a calculator to them to help you get more accurate answers, rather than helping them provide the eligible answers. You will find within our service that there are ways to phrase a question to limit the wiggle room within their answers.
Can you mass email from your program?
Yes, but it is based on customized input that you provide. You are still the eligibility service, not us. For example, you likely have a minimum and maximum BMI. The system will determine eligibility based on the input you provide for this range. If any answer is finite in nature, each answer can be configured to Accept, Deny or Question. However, there are questions that are not finite in nature, especially in the family history sections. To Accept these answers which are usually not on the prescreen, it still requires a brain to interpret their responses.
What other services does your system provide?
Yes. Email from our program goes through Amazon Web Services (behind the scenes) which helps authenticate legitimate email processes from spamming. The emails come from "firstname.lastname@example.org on behalf of Customer", ... you have probably seen this method before. Most ISP's (a persons access to the Internet for email), but not all ISP's, respect authentication services to improve delivery of mass emails, especially if they are generated from a website. Additionally, our service allows you to select donors and bulk email them with a custom message from your actual email address off of the system. All donor email addresses are put in BCC (Blind copy). ISP's today are regulating this based on data maximums, which is usually about 80-90 donors at a time.
How long does it take to setup everything?
Statistics, Donor Referral Program, Recipient Registration, Participation Verification, Split Donor Management, Frozen Egg Management, Single Push Application to Egg Bank account, Personal Network Development (share donors with other companies if desired), Add Documents to Application, Document Storage, Add Google Analytic Scripts or other Advertising monitoring, and more.
It usually take 1-2 weeks to create the application, configure the application to your liking, configure the service to your liking, train your staff and integrate links into your site with your developer. Since this is such as customized service for you, the bulk of the time based on your availability.
There are always things we are developing. Our current list incudes: Mobile Prescreen, more flexibility in making colors and fonts to match your site, an improved PDF, an "IVF Clinic" login to agency accounts that shows more information than standard recipients, a "Things to Do" section for workflow, and time sensitive admin notifications.